Role profile

Executive Director of Property

Reports to:

Group Chief Executive Officer

Team:

Executive Leadership Team

Line Manages:

Construction Director, Assistant Director Assets & Tenant Safety, Assistant Director Property, Senior Development Manager

Location:

Head Office Morfa Gele, Abergele

Salary:

Competitive Salary & Package

Job Purpose:

We are seeking a highly skilled Executive Director of Property to lead and manage the full spectrum of property functions within our Group. This Executive Leadership role will oversee New Build Development, Asset Management and Property Services ensuring that our approach delivers a range of housing options that meet the diverse needs of our local communities, providing affordable, safe and secure homes for our tenants.

With a clear understanding of the environment we operate in this role will drive strategic growth, innovation and excellence ensuring all our properties are built, well managed and maintained to a high quality, meeting the needs of our customers whilst focussing on sustainable development in line with our new 3-year Corporate Plan.

Providing authentic, influential and effective strategic leadership and direction to all colleagues, you will put our customers at the heart of our Property Services. Ensuring our new and existing homes are well-maintained, safe, and energy-efficient, to help create opportunities for our tenants to thrive as well as protecting our assets for the long term.

Embedding a one team approach you will act as leader and expert, providing strategic advice and guidance to the Board, Executive, Senior Management and operational teams.

Role Dimensions

Cartrefi Conwy (CC) Turnover circa £32m, Creating Enterprise (CE) Turnover circa £12m, circa 4,300 Homes, circa 280 Group colleagues, Property Team circa 91 colleagues.

Focus and Key Responsibilities:

Leadership, Strategic Direction & Change Management

Lead by example communicating professionally and driving forward a one team approach across the Group, demonstrating our Cartrefi commitments in your day-to-day interactions to deliver a positive and inclusive culture.
Provide strategic leadership for all property related functions driving a supportive, motivational and inclusive environment to ensure we can deliver high-quality services for our customers.
Work in partnership with all departments including Neighbourhoods and Finance and the leadership team to ensure property functions work cohesively together delivering future success, showing integrity in every action.
Develop and execute long term Property strategies to support our organisation goals and ensure we meet our vision for the future.
Lead, inspire and develop high performing teams to do the right thing, ensuring excellent service delivery across all areas of property.

Customer Service Delivery & Stakeholder Engagement

Build and maintain strong relationships with our customers, putting them at the heart of our strategic deliverables.
Engage with customers to ensure their needs are heard and addressed delivering excellence and fostering a strong customer focussed culture.
Understand how all property functions deliver to each part of the customer journey and build strong relationships across all functions to improve customer satisfaction.
Work closely with partners, local authorities and contractors to maximise property opportunities and outcomes regarding delivery of services, new build and asset management.
Leverage technology and data analytics to improve processes and service outcomes delivering an excellent customer experience.

New Build

Oversee the efficient delivery of our ambitious new build programme ensuring we deliver on time, within budget and in line with required legislative standards.
Take a placemaking approach to ensure new developments meet local housing needs and align with our corporate objectives.
Drive new build pipeline to ensure we meet agreed KPIs.

Asset Management

Oversee the delivery of our asset management strategy to ensure the effective use and long-term sustainability of our assets delivering in line with our corporate plan.
Ensure our asset management strategy delivers a planned and reactive maintenance refurbishment and lifecycle planning that maximises investment and delivers for our tenants.
Optimise the performance of our property portfolio taking a strategic approach and making clear recommendations for improvements and disposals working in partnership to ensure our approach delivers value for money.

Property Services and Maintenance

Lead a professional approach which delivers improved tenant satisfaction regarding repairs and property maintenance.
Ensure all properties are safe, compliant and managed in line with regulatory and legislative requirements.
Oversee implementation of policies and procedures that meet the diverse needs of all our tenants, delivering the best customer experience we can.

Financial Management and Budgetary Control

Working alongside our Group Director of Resources:

Prepare, review, monitor and manage financial budgets within agreed levels and act within designated authority levels.
Oversee cost control in all areas of Property to ensure value for money.
Provide accurate financial forecasts and reports for relevant internal and external stakeholders.

Risk, Compliance and Regulation

Identify and manage risks related to own functional areas, ensuring necessary control mechanisms and action plans are put in place to reduce them as far as reasonably practical.
Provide strategic oversight to ensure compliance with relevant regulations including health and safety, environmental standards, governance, building and housing regulations.
Lead initiatives for sustainability and environmental impact reduction in property management and new build projects.
Oversee organisation operational policy to ensure it is compliant with legal and regulatory requirements.

Corporate Management

Accountable and responsible for delivery of corporate strategic objectives along with all members of the Executive Leadership Team.
Active and effective member of the Executive Leadership Team, liaising with the Group Chief Executive Officer and other members on all matters relating to customer, our colleagues and community services which impact on the organisation’s strategic objectives and activities.
Participate in the compilation of the annual Corporate and Business Plans, setting and monitoring departmental objectives as appropriate.
Interpret existing and proposed legislation as it affects all issues relevant to customer and community services and report to the Executive Leadership Team on possible impact.

Board & Governance

Delivery of corporate strategic objectives in line with agreed governance processes.
Prepare and present reports for the Boards and Committees as required, keeping them appraised of performance and procedures, new legislation and policy reviews.
Support open and transparent dialogue, setting high standards of probity, ensuring that the Board members have sufficient information to enable them to discharge their responsibilities effectively and as required by the regulators.

General

Provide appropriate and structured reporting systems to the Group Chief Executive Officer.
Initiate and attend colleague consultation and negotiation meetings, as appropriate, providing relevant advice and support.
Promote and professionally represent the organisation at local and national meetings with Welsh Govt, Political Leaders, LAs, Education, Health, CHC, CIH Cymru, Trade Union officials etc and with other housing related organisations, as appropriate.
Ensure that all corporate policy is fully implemented and adhered to at all times.
Provide corporate leadership and oversight for all health, safety, quality and environmental matters, ensuring that all policies and procedures comply with legal requirements and good practice.
Carry out any other duties appropriate to this post, as necessary or as requested by the Group Chief Executive Officer.

Note: As with any job description, as time progresses the content may change. The job description is designed to provide a general overview of a role, responsibilities and accountabilities and does not list every requirement.

Key Relationships:

External:

Tenants: Engaging, listening and acting on feedback
Government and Political Partnerships: Conwy County Borough Council, Elected Members, Councillors, Members of the Senedd, Welsh Government – collaborate, engage, provide relevant updates, briefings and reporting.
Housing and Community Organisations (regional or national level)
Housing: Chartered Institute of Housing, Community Housing Cymru, Other Housing Providers
Existing and New 3rd Party Sector Organisations - Partnerships: Shelter Cymru, TPAS Cymru, MIND - strengthen, develop and create new partnerships. Contractors, Suppliers

Internal:

Colleagues: Engaging, listening and acting on feedback
Property Services: New Build, Asset Management, Property Services and Maintenance and Development – Lead, motivate and develop. Managers – guide and advise.
Neighbourhoods Services team: Working collaboratively and influencing. Creating Futures – working collaboratively to create opportunities for tenants to thrive.
Supporting functions: Business Improvement team, Development, Communications, Human Resources, Information Technology, Governance, Finance, Health & Safety.
ELT, SLT, boards and committees: Collaborate, present reports and provide technical knowledge assurance.

*This is a non-exhaustive list.

Person Specification

Qualifications:	Essential/ Desirable	Assessed via:
Degree-Level education in Property/Construction or related field	E	Application
Master’s degree in Property/Construction or related field	D
Relevant professional qualification i.e. RICS CIOB	E
Evidence of continued professional development	E
Knowledge and Experience:	Essential/ Desirable	Assessed via:
Proven experience in executive property management or housing leadership role	E	All requirements under knowledge & experience, will be assessed at screening /selection stage. For those successful at the screening /selection stage further assessment will take place at interview and presentation.
Housing Sector experience	E
Experience of communicating and influencing, engaging and inspiring teams and stakeholders at all levels	E
Proven track record of managing a multi discipline team - overseeing new build developments, asset management, property services and maintenance operations	E
Strong understanding of affordable housing development and regulatory frameworks	E
Experienced in developing strategic approach to business goals aligned to a strong financial focus and value for money	E
Strong project management experience with experience in leading cross functional teams to drive change collaboratively	E
Firm understanding of corporate Governance	E
Experience of working with digital systems for property management and maintenance	E
Experienced in developing strategic approach to business goals aligned to a strong financial focus and value for money	E
Robust commercial/financial track record developed within a similar environment	E
Skills:	Essential/ Desirable	Assessed via:
Impactful authentic leader who inspires, acts as a role model, engages, motivates and develops colleagues to deliver their best and achieve excellent results	E	For those successful at the screening /selection stage further assessment of skills will take place at interview, presentation and assessment.
Excellent stakeholder management, with the ability to engage, communicate and develop consensus with both internal and external stakeholders at all levels	E
Demonstrates a passion for delivering and improving customer experience driving transformation that meet customers’ needs	E
Excellent communicator who can engage a wide audience communicating fluently both verbally and in writing through the medium of English	E
Builds a workplace culture which values, promotes and embraces equality, diversity and inclusion	E
Ability to drive tenant and colleague engagement and act on what is heard	E
Understand a wide range of contemporary technical property skillsets and their application	E
An ambitious impactful leader with drive and resilience	E
Develops strategies that enable and support business growth and diversification	E
Works collaboratively to formulate and deliver organisational strategic goals	E
Knowledge of sustainability practices in housing and property management	E
Highly proactive and outcome focussed	E
The ability to communicate fluently both verbally and in writing through the medium of Welsh	D	Application/Screening Interview
Demonstrates Core Cartrefi Commitments - We do the right thing	E	Interview and presentation stage
Demonstrates Core Cartrefi Commitments - We lead by example	E
Demonstrates Core Cartrefi Commitments - We are stronger together	E
Ability to drive in the UK with access to own vehicle	E	Application

* Cartrefi Conwy are committed to Equality and Diversity in our activities.

*Where disability precludes, this will be reviewed with the candidates at the interview stage to ascertain if there are any reasonable adjustments that can be made to this requirement.